30 DAYS Return/Exchange Policy
We support a 30-day return policy.
FULL COVERAGE Return/Exchange Policy
The following reasons are covered by our 30-day FULL COVERAGE Return/Exchange Policy.
1. Wrong color size, fabric or pattern.
2. Not as described.
3. Package broken when you receive it.
4. item stained or damaged
We do not charge any handling fee for refunds caused by the aforementioned circumstances, and we will cover the cost of return shipping.
NO RETURN & EXCHANGE
The following reasons are NOT covered by our 30-day return policy. We are not liable for these issues.
1. Products that exceed the return processing time limit (30 days after the order is signed).
2. The non-quality issue for products.
3. Chose the wrong size for the product.
4. Personal Reasons due to personal taste, change of mind, etc.
5. Items without tags or that have been worn, damaged or altered are not refundable.
6. Items that were worn, or sent to you as Replacement/Exchange are not refundable.
Please feel free to contact us if you need more help.
Once your order has been submitted we will immediately begin production on your items. If you would like to cancel or change your purchase, it is free within 24 hours. Please note that on all canceled or changed orders(after 24 hours) of items there is a 30% restocking fee.
Please note that you couldn’t cancel or change your purchase once we ship out your order.
Return Service Procedure:
To request a return, please contact our customer service. One of our reps will follow up with you via email with instructions. If you require assistance, please email us at [email protected] If it is a quality issue, please provide an order# and attach clear photos of the items that represent the issue.
Upon acceptance of your return, a refund will be issued to the original form of payment within 3-7 business days. Any promotional gifts must also be returned with your returned item.
The returned item should be kept in the original condition in which you received in.
Return address (Please contact customer service for the return address).
Please make sure you provide us with the tracking# and receipt after you return.
For further information, please contact us:
Email us: [email protected]
Phone: +86 17716505010